Frequently Asked Questions

There is no minimum deposit to open a savings account. Once your membership is approved and your shares are purchased, your savings account is automatically opened and you can start depositing any amount.

To join KUYANJANANA, complete the online membership application form on our website or visit our office in person. You will need a valid NRC or passport, proof of residence, and payment of the share purchase fee. Your application will be reviewed by the board and you will be notified of the outcome within 7 working days.

You can apply online by clicking the Become a Member button on our website and completing the application form. Alternatively, visit our office in Bauleni, Lusaka. You will need a valid National ID and pay the registration fee.

Each share is valued at ZMW 1,100. New members are required to purchase at least one share upon joining. There is also an annual membership contribution fee. Please contact us or check your member portal for the current fee schedule.

Interest is calculated monthly on your savings balance and credited automatically on the configured interest day each month. The current rate is displayed on our homepage and services page.

We offer regular savings accounts that earn competitive interest annually. Members can deposit funds at any time and track their balance through the member portal. All savings are secure and managed in accordance with the cooperative's financial regulations.

To qualify for a loan you must be an active member in good standing with a savings balance of at least 20% of the loan amount you are applying for. Loans are approved by the board within 5 to 10 working days.

Interest on savings is calculated on the average daily balance held in your account over the interest period. The interest rate is set by the board annually and credited to your account at the end of each interest period. You can view your interest earnings in the member portal.

Yes. You can submit a withdrawal request through the member portal at any time. Withdrawals are processed within 2 to 5 working days subject to available liquidity. Emergency withdrawals can be requested via WhatsApp.

To qualify for a loan you must be an active member in good standing, have maintained regular savings for a minimum period, and have no overdue repayments. Loan eligibility is assessed based on your savings balance, share value, and repayment history.

Cooperative equity shares earn an annual rendement as declared by the board at the Annual General Meeting. The current rate is displayed on the homepage. This is paid as a dividend at year end.

Log in to your member portal and navigate to the Loans section, then click "Apply for a Loan". Fill in the application form, specify the loan amount and purpose, and submit. The loans committee will review your application and you will be notified of the decision via email.

The maximum loan amount is determined by your savings balance, share value, and repayment capacity. As a general guideline, members may borrow up to three times their total savings and share value. The loans committee makes the final determination based on your individual circumstances.

Loan applications are typically reviewed within 5 to 10 working days of submission. You will receive an email notification once a decision has been made. Approved loans are disbursed to your registered bank account or mobile money wallet within 2 working days of approval.

Members may request a savings withdrawal through the member portal. Withdrawals are subject to a minimum balance requirement and a processing period of up to 5 working days. Withdrawals that would reduce your balance below the minimum threshold may not be permitted while you have an outstanding loan.

You can reach us via the Contact page on our website, by email, or through our WhatsApp number listed in the footer. Our office is open Monday to Friday during business hours. For urgent account queries, registered members can also send a message directly through the member portal.